Returns & FAQ

Returns & Replacements

1. What is the lifecycle of a return request?

You can place a return request within 7 days of order delivery. However, in case of a Damaged/Missing or incorrect Product, the Return request should be filed within 1 day of delivery.
Once filed, the return request will be reviewed by imastudent.com for approval.
After approval, the pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The courier charges will be reimbursed by imastudent.com
After the product is received, it is verified against your claim, and accordingly, a Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability else a refund will be provided.

2. Under what conditions can I return/ replace my order?

Returns/Replacement are accepted under the following cases -

Wrong Product – Wrong color/ size/ style/ model.
Wrong item ordered/ delivered
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, Replacement only. If the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only

3. Under what conditions returns/ replacement requests will not be accepted?

Returns/ Replacement requests will not be accepted under the following cases –

If Products are Altered/ Used
If the Product is Returned without Original Packaging (price tags, labels & accessories)
If the Serial Number has been tampered
For Defective product that is covered under the Seller/Manufacturer's Warranty or Reported after 7 days of the Delivery
For Damaged/Missing product that is reported after 1 day of the delivery
For Products sold under specific promotions, details of which would be mentioned on the Product page and Terms & Conditions page

4. Which categories are not eligible for returns/ replacement?

Categories that are not eligible for Returns/ Replacement are:

Customized Products
Software & Product Keys
E-learning & Music CDs/ DVDs

5. What is the best time to place a Return/ Replacement request?

Return/Replacement request of the Product(s) should be initiated within 7 days of Order Delivery for the Wrong product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 1 day of Delivery:

Damaged Product
Missing Items

To file a return request, refer to the My Account, Orders section, and click on the Return button on the selected order once the order is delivered to you. Our system automatically disables the returns button after a specific time.

6. When do you initiate Pickup for Returns?

Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pickup, an email will be sent to the registered email id for pick-up-related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -

The product should not be used/altered/ tampered
Keep the original price tag & packing slip intact
Mention the Order Number on the box
Take a video/picture of the returning item/packing.
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company's receipt for tracking purposes

Please Note - imastudent.com shall not be liable for any incidental defect/damage etc.

7. What do I do if my area does not have a reverse pick-up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In the case of Self-Shipment, imastudent.com will reimburse your courier charges (up to Rs.500) in form of a Bank deposit. Please take care of the following-

Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
Upload the courier receipt in My returns section or attach it to the confirmation email received after the return filing
Track your Return Shipment on the Courier Company's Website

8. What if the order delivered is no longer required?

Once the order is delivered to you is no longer needed or required. You stand eligible for up to 7 days to request the return of your order if the item(s) in the order are unopen only. We provide return shipping for your order. Returned items are subjected to verification. There will be a restocking fee of Rs.300 or 25% of the order value (whichever is greater) and additionally, return shipping charges to be borne by the customer.
If the item(s) in the order is/are opened/used, return under No Longer Required clause does not apply.

9. How to claim a Return/ Replacement for products under Seller/ Manufacturer’s Warranty?

You can claim the product’s warranty by calling or visiting the nearest Service Centre of the product's Brand For any issues, please contact us.
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

10. Do I need to pay the courier company to send my product back?

No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (the address will be emailed to you). Courier charges will be reimbursed by us in the form of a deposit. The courier charges eligible for reimbursement are up to Rs.500. For availing reimbursement of courier charges, upload the courier receipt in the ‘HelpDesk' section or attach it to the confirmation email received after filing the return.

11. How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on the Courier Company's website.

12. How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our center.

13. Can I cancel the order when I no longer needed it?

After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, a fee of 3% of the order value will be charged by the bank and the refund will be processed through the same mode within 7 working days. Products can be returned within 24 hours from the day of delivery when the products are unused and no longer needed. A standard restocking fee applies based on the return condition.

14. When refunds against a return are initiated?

Refunds are initiated when the order is rejected or returned unopened. An item is eligible for return and refund when a manufacturing defect is reported within 24 hours of the order delivery. If a return is initiated within 7 days, a replacement will be made. In case, the customer no longer requires the item. The return will be considered as "No longer wanted". At this time, a standard return/restocking fee applies.

Anti-Fraud & Security Tips

Beware of fraudulent (duplicate/unofficial) sites and fake offers
Never share your Account Details like Personal Details, Password, OTP, or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be an IMASTUDENT representative
We will never ask you to deposit funds in any Bank Account
We never run any Contest with Cash Rewards or Lottery Prizes
Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at care@imastudent.com or call us at 8000-666-799

Cashbacks, Deals, Discounts, Promotions, and Store Credits

Whenever we say Cashback, it means – the customer is eligible for up to a certain said amount of value return in the form of store credit. We calculate Cashbacks based on the order amount excluding any prior used coupons for that order and generate a unique coupon code that can be redeemed in the form of cash value for the next purchase on imastudent.com. We do not process Cashbacks in the form of cash returns, cheques, gift cards, refunds on payment types, or any other. However, our Cashback NEVER EXPIRES.
Whenever we say Store Credit, it means – the customer has a special coupon valid only once till the value of the credit expires. The customer can use the credit to purchase products on imastudent.com and NEVER EXPIRES.
Whenever we say Coupon, it means – the customer has a valid coupon code to redeem for a discount on a purchase at imastudent.com! Only one coupon can be used at a time on one order. Some Coupon codes have an EXPIRATION DATE.
We never run any Contest with Cash Rewards or Lottery Prizes

Last edited on: 12 October 2018